Dear Ashworth Group, We wish to inform you that we have received a wonderful service from one of your members of staff. Tencia helped us in a difficult situation recently when we were locked out of our apartment during the check in inspection, due to no fault of hers.
We walked outside to see the front of the property, at which point the door slammed shut leaving the keys inside. Tencia stayed calm throughout the whole ordeal. She assisted us in obtaining a spare set of keys from the agent. At all times she kept her composure. Once we managed to get back in, she completed her report and spent a further 30 minutes showing us how to operate the appliances and heating system. Please send her our regards and well wishes.
Mr J and Mrs K Leverton - Private tenant - London E1