Terms & Conditions
Ashworth Group Website Terms & Conditions of use
Ashworth Group is the online trading name of Ashworth Property Management Limited, mentioned in the conditions below as us or 'We'.
The ‘Website’ is the booking platform of Ashworth Group navigated to from https://www.ashworth-group.co.uk/
Please read these terms and conditions carefully before using the website as they will govern the relationship and create a binding agreement between anyone using the website and us. If you do not agree to these terms and conditions of use, kindly refrain from using the website.
Website – The content on the website is for general information and is subject to change without notice. Neither we nor any third parties provide any guarantee as to the accuracy, timeliness, completeness or suitability of the information or content found on the website. You acknowledge that such information may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Access to the website to make a Booking is provided on a temporary basis and may be revoked at any time by us. Availability of the website is not guaranteed, and we will not be liable for any downtime that may be experienced by a Customer or user.
Your use of any information or Services on the website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any Services or information available through the website meet your specific requirements before making a Booking.
You may not misuse the website by uploading any malicious material including but not restricted to viruses, malware or trojans.
The website contains content, material and intellectual property which is owned by or licensed to us. This includes, but is not limited to, the design, layout, look, appearance and images on the website . Selling, reproduction, redistribution, decompiling, reverse engineering or otherwise violating copyright laws and treaties is strictly prohibited and may result in civil or criminal prosecution.
Any trade-marks reproduced on the website which are not the property of or licensed to us are considered to be acknowledged.
Any unauthorised use of the website may give rise to a claim for damages and/or be a criminal offence.
The website may include links to other websites. These links are provided for your convenience to provide further information which may be relevant or useful. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s) nor will we be held liable for any losses incurred as a result of navigating to these websites.
Booking - A booking exists between us and a Customer only upon receiving full payment for a service or otherwise at our discretion where account facilities have been provided. However, we are not obligated to accept the payment and/or booking. If we decline the payment or booking for any reason whatsoever, the booking is automatically nullified and void. This may happen at any stage in the Booking process, including after it has been submitted.
Contract – The submission of a booking and payment via the website only forms an offer to purchase services from us.
The initial email confirmation following a booking will have a Subject: ‘Thank you for your preliminary booking with Ashworth Group’. A further actual confirmation email will follow with the exact date and time that we can undertake the booking.
Only once we confirm with the second confirmation email that we can fulfil the booking and it is accepted by the Customer does this proceed to form a contract.
On the website, a Customer must confirm that they have read the Ashworth Terms & Conditions before proceeding to make payment for their booking. This is an implicit agreement that they will be bound by these terms.
Customer – A Customer is any individual over the age of 16 who undertakes a service with us through a booking on the website, whether as a registered or unregistered user.
An unregistered customer or ‘Non Account Holder’ is one who uses the website to make an ‘Ad Hoc’ booking for services and makes payment for that booking using a payment card via SagePay.
A registered or ‘Ashworth Account Holder’ is a customer who has an B2B account with Ashworth Group.
Accounts may only be created by contacting Ashworth Group directly at [email protected] and at the absolute discretion of the Finance Department. Registration to the website as an Ashworth Account Holder must be agreed and approved by us before access to the website to make a Booking. A username will be provided by us and a password created and maintained by the Customer. An Ashworth Account Holder Customer agrees to be fully responsible for their account login credentials, maintain their username and password securely and not share their credentials with any other person(s).
As an Ashworth Account Holder Customer, you agree to notify us immediately if you become aware of any breach of security, including any loss, theft or unauthorised access or disclosure of your account login credentials for the website.
We may terminate or suspend any Customer account if we feel that any terms of this Agreement are being violated or otherwise at our absolute discretion and without prior notice.
Goods, Services and Price - The price payable for goods and services are set out on the website through the booking process and will display the VAT (Value Added Tax) before payment or booking is completed. All goods and services are subject to availability.
NOTE: It is the responsibility of a Customer to provide an accurate description of the property and services required. Ashworth Group reserve the right to make additional charges if this is not the case.
Mis-pricing - Every effort is made to ensure that the prices on the website are accurate. We however reserve the right to cancel any booking or contract in the case of mis-priced goods or services and refund any monies paid. As such we are not obliged to honour any bookings or contracts where mis-priced goods or services have been placed on the website.
Service Quality Guarantee - All our Cleaning Services are covered by our 48 hour guarantee. If our operatives have missed a part of the property or you are unhappy with an area that has been cleaned, providing that you contact us within 48 hours of the booking and we agree that the request is founded and legitimate, we will arrange for them to re-attend the property and rectify the problem as best as possible.
Supply - We will make every reasonable effort to facilitate and fulfil all bookings placed on the website. However due to occasional limitations of resources, supply or events beyond our control there may be instances where bookings for a service may not be fulfilled as per the Customer’s original booking’s date and time. We will then contact the Customer at the earliest opportunity to offer an alternative date and time or provide a refund.
As mentioned in the Contract section, no formal contract exists between us and the Customer until the confirmation email of the exact date and time of the booking is sent by us and accepted by the Customer.
Photographs/Video - Any photographs or videos taken during an inspection remain the property of Ashworth Group and may be used by us for marketing purposes or on social media.
Events beyond our control - In the event of circumstances beyond our control, we shall have no liability for any failure to deliver services that have been booked on the website or for any delay, financial damages or losses suffered as a result. This includes but is not limited to fire, flood, acts of God, IT failure, terrorism, resource or supply issues.
Jurisdiction and applicable law - These terms will be subject to the laws of England and Wales and English/Welsh courts will have jurisdiction in respect of any dispute arising.
These Terms and Conditions of use of the website are subject to change without notice at any time and at the sole discretion of Ashworth Group. They should be read in conjunction with any additional terms or agreements of the actual services provided.
If you require further clarification on any points that are contained within, please email us at [email protected]