Complaints Procedure

Ashworth Group are committed to providing the highest levels of service to our clients. This is one of the key reasons that has established Ashworth Group as an award winning, premier inventory company. However, we are aware that on occasion, these levels may slip somewhat and there may be reason to complain.

 

We are accredited members of the AIIC (Association of Independent Inventory Clerks) and as per their Code of Practice have a complaints procedure that we would ask you to follow, so that we may try and resolve any issues as quickly and efficiently as possible.

 

If you do have cause to file a complaint, please in the first instance email Ashworth Group at info@ashworth-group.co.uk clearly marking the subject: ‘Complaint’ or write to us at:

 

Complaints Department

Ashworth Group

72 Queens Road
Buckhurst Hill 
IG9 5BS

 

with as much information clearly outlining the reason for the complaint. One of our senior managers will acknowledge the complaint within 5 working days and investigate the matter, contacting any clerks where required to establish a full picture of the events leading to the complaint.

 

Be assured we will remain as impartial as possible and respond to all complaints formally within 30 days. If we have been unable to resolve your complaint within this time, we will write to you again and keep you informed of the progress.

 

Once we have informed you of the outcome of our investigation, if you feel that your complaint has not been dealt with appropriately, or you are not satisfied with the outcome, you can then refer the matter to the AIIC at https://theaiic.co.uk/about-us/complaints/ to escalate the matter further.

Instant online Booking